What Data We Collect and Why
When you open an account, we collect the information you provide directly — your name, contact details and the payment method you use, whether that is bKash, Nagad or Rocket. Each deposit or withdrawal action records a transaction reference tied to your account wallet, not your
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full mobile banking credentials. We do not store your bKash PIN or Nagad account password at any point. We also collect device and session data — the browser type, IP address and pages visited — to detect unusual login patterns and protect your account. If you
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contact our support team, the conversation is logged to help resolve follow-up questions. We may share data with payment processors strictly to complete transactions, and with security services to prevent fraud. We do not sell personal data to third parties for marketing. Data is retained for
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as long as your account remains active and for a period afterwards as required by applicable rules; the exact duration depends on the jurisdiction applicable to your account. Residents of Bangladesh should note that access and data rights are subject to local law and eligible regions.
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If your circumstances or the platform's operating scope change, we will update this policy and notify you through your registered contact.
Service availability depends on eligible regions and local law. Users should check local rules before opening an account.